How to View Claim History & Submit a Claim
Learn how to access claim history and submit a claim.
All Activities
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How to Look Up Order & Quote History
Learn how to look up order and quote history in FE Direct.
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VCMA-PRO Condensate Pump Installation
The installation process for the Little Giant® VCMA-PRO Condensate Pump is quick. Here's how.
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How to Search for an Item
Learn how to search for an item in FE Direct.
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How to Test System Operation
View this video to quickly learn how to determine if your sump pump system is operating correctly.
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How to Navigate the Home Screen
Learn how to navigate the home screen for FE Direct.
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WRS Series Drainosaur Sump Pump System Maintenance
Learn how to perform periodic service on your sump pump system, increasing your pump's life.
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WRS Series Drainosaur Sump Pump System Installation
View this video to learn the quick installation process for the WRS Series Drainosaur sump pump system.
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VCMA-PRO Condensate Pump Maintenance
Here's how to perform routine maintenance on your Little Giant® VCMA-PRO Condensate Pump.
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How to Use FE Direct
FE Direct is your 24/7 online resource for viewing pricing and availability, ordering products, tracking orders, and accessing your account details. Complete this track to learn admin fundamentals. This course takes approximately 16 minutes to complete.
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How to RESUME or RESTART a Course
Did you start a course, leave, and need to pick back up where you left off? Did you complete a course and want to view it again? With FranklinTECH, easily RESUME or RESTART a course.
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How to Place an Order
Learn how to place an order in FE Direct.
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How to Look Up Pricing & Availability
Learn how to look up pricing and availability in FE Direct.
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How to Look Up Invoices & Account Balances
Learn how to look up invoices and account balances in FE Direct.
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Little Giant® VCMA-PRO Condensate Pump Tutorials
Learn the in-demand skills you need to perform the best installation, operation, and maintenance procedures for your condensate pump.
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How to Program for Multi-Drive Operation
A multi-drive pump configuration is ideal for a system that needs constant pressure with a wide range of flow, such as an apartment building or manufacturing facility. During this video we'll show you how you can program your Cerus X-Drive...
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How to Program for Operation with a MagForce™ High Efficiency Motor
Be a good steward of natural resources, like water and energy, while increasing productivity with Franklin Electric's MagForce High Efficiency Motors. View this tutorial to learn how to program a Cerus X-Drive for operation with a MagForce motor.
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How to Program for Multi-Motor Operation
Several multi-motor configurations are available for the Cerus X-Drive, including equal run time, soft start mode, lead-lag, alternative run time, and rotating lead. This tutorial shows you how you can program your drive to enable Lead-Lag relay control for multi-motor...
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How to Program for Jockey Pump Operation
Learn how to program your Cerus X-Drive to operate Main and Jockey pumps.
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How to Program for Dual PID Loop Control Operation
During this tutorial, we'll walk through two Dual PID Loop Control applications: balancing pressure of long pipe systems with multiple booster pumps in series, and optimizing pumping from a tank or well.
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SPBS Series Battery Backup Maintenance
Learn how to perform periodic service on your battery backup system, increasing your system's life.
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How to Navigate the Controller
View this video to learn how to navigate the sump pump battery backup controller.
